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Why buy from us?
A
legitimate question to be sure, and one easily answered.
Let's
begin with what you actually get when you purchase a mail order machine.
The most
current components in technology development?
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Probably not. After all, the mail order companies are stocking up on
components that allow them the highest profit margin. To the average
consumer a P4 is a P4 but that is far from the reality of the situation.
At SCI you can bank on getting the most up to date components available
anywhere. And better still, they have the expertise and communication
skills to explain what, when, and why this is relevant to your purchase.
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Now let's
talk about service. Or as the case may be, lack there of.
Same day
or next day service AT YOUR DOOR STEP?
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Almost
certainly not. There are no local technicians supporting their products.
Thus the most common scenario is that you will be required to repackage
your computer and ship it back to the mail order manufacturers service
location. (Let's hope you remembered to keep the original packaging with
all those pre-formed foam pads.)
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Then
of course there is the "human factor". Will you be able to speak
directly with the technician who is working on your computer? Will you
be given the opportunity to say, "Please don't lose this file or that
folder. I must have it for my job or my education." Absolutely not. The
standard procedure is to identify the faulty part and replace it. If
that part is your disk drive, oh well, all of your hard work is gone in
an instant. At SCI we appreciate the value of your time and effort.
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What about
telephone technical support?
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The
horror stories of this scenario are so abundant that they have taken on
the aura of "the urban legend". Simply put, plan your day accordingly
and have plenty of food and water close to the telephone. You may just
need it. At SCI you will not only speak to a qualified technician in a
timely manner, you may very well speak to the same technician who
assembled your system! And in the event that follow up calls are needed,
you can rest assured that you will speak to the same person every single
time. You will know your technician on a first name basis.
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And
finally, how about certifications and education?
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In a
nut shell, we have plenty. On going education is a mandate for our
technicians and coupled with more than a decade of field experience, you
will be dealing with a professional. One of our more prized achievements
is to be a Hewlett Packard authorized service center. Have a
problem with an HP product? Just bring it in and we will take care of
everything. From contacting HP to ordering the correct parts and
ensuring that your products warranty is being honored, we do it all.
With SCI at the helm, you rest assured that your best interests are
being attended to.
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Symantec Security
Check |
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Click Here
to run Symantec
Security Check
for home users.
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Webroots
Free Spyware Scan |
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Click Here
for a
free spyware scan |
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Windows Updates |
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Click Here
to
got the latest Windows updates. |
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Microsoft Office
Updates |
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Click Here
to
got the latest Office updates. |
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